This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
Updated: 01/20/2010
WHOLESALE DISCOUNTS:
Syraj offer swholesale discounts on all products.
Syraj is the exclusive distributor in North America for all Digital Media Products (LTM, TWS & ASK) All video production, artwork, composition & creative work completed in Jordan. NTSC DVDs Replicated & packaged in USA.
For example, schools and teachers, bookstores, religious organizations, community centers, military institutes, language schools, and Arabic language schools will receive a discount on product for their collections, libraries and bookstores. Please contact Allison Monroe, General Manger, at Allison@Syraj.com for more details and pricing.
DISCOUNTS:
Syraj is passionate about making Arabic language learning tools available to all families. If you are interested in products but desire more than you can afford please contact our sales representatives to receive discounts on products or to receive our "damaged" list of inventory that we sell at cost.
REFUND, RETURNS AND CANCELLATION POLICIES:
We guarantee customer satisfaction for every customer. Service is our number one priority. We will return or exchange any product that a customer is not happy with. Please email or call us to speak with a representative. We will provide a full refund for product if the customer is not completely satisfied.
Contact Us: customercare@syraj.com
Little Thinking Minds DVDs come in two Region formats. Region 1 (NTSC format) is made for North American DVD players. Region 2 (PAL format) DVDs are made for European and Middle Eastern DVD Players. Region 2 DVDs play on Multiregional DVD players and all PC and Mac computers.
SHIPPING POLICY:
DOMESTIC - ORDERS INSIDE THE USA:
Shipments will be sent within 2 business days of payment processing. To ensure the lowest shipping rates with the highest quality all orders will be shipped via the United States Post Office. Shipping charges are based on weight. Customers have two choices:
1. Domestic Standard shipped USPS Media Mail 6-12 business days
2. Domestic Expedited shipped USPS Priority mail 2-6 business days
If you have special shipping requests i.e. over night delivery, Special international requests, or a preferred shipper contact us directly and we will accommodate your needs.
INTERNATIONAL - ORDERS OUTSIDE THE USA:
In an attempt to keep shipping costs at a minimum orders will ship via the United States Post Office - Priority International Mail to countries outside the United States.
Syraj is only able to track an order until it reaches the foreign country. After the order reaches the foreign country's customs department/agency it is then under the control of that country's National Postal System.
If you make a special request we can send your order via First Class mail international.
International Insurance:
All orders shipped Internationally worth more than 100$ in value will incur a separate merchandise INSURANCE fee. This charge is calculated into the shipping rate at checkout and used to insure the value of the contents if for any reason the order does not reach it's destination.
BELOW IS A LIST OF THE COUNTRIES TO WHICH SYRAJ WILL SHIP INTERNATIONALLY:
Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
SYRAJ'S COMMITMENT TO YOUR PRIVACY:
Your privacy is of utmost important to us. To protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
WHAT INFORMATION IS COLLECTED:
As part of the order process, the following information is collected from shoppers: • Name • Shipping/Billing Address • Email address • Phone number • Credit/Debit Card Information
HOW THAT INFORMATION IS USED:
Syraj will not give or sell your information to any third party. With the customers submitted permission, It may be used to contact buyers if they have questions, or to send email with special offers.
SECURE PAYMENT PROCESSING:
ACCEPTED PAYMENT METHODS: Visa, MasterCard, Discover, American Express and Paypal.
All credit card transactions are made through USA banks and payment processors.
SYRAJ USES YAHOO STORE'S SECURE SERVER FOR ALL TRANSACTIONS: All Yahoo Store servers handle credit cards using SSL (secure socket layer) encrypted communications. The information passed between the buyer and the Syraj's site is encrypted so that data that may be intercepted is unreadable.
CREDIT CARD AUTHORIZATION PROCESS:
1. When the buyer clicks the "Checkout" button, they are sent to secure servers to complete the checkout process. The Buyer (cardholder) places an order at Syraj's site by clicking the "Send Order" button on the Review Order page during checkout.
2. Yahoo! Store sends the authorization request to First Data Syraj Services (FDMS), the payment processor.
3. FDMS sends the authorization request to the USA issuing bank. The authorization request includes:
• the credit card number • expiration date • the billing address (used for AVS validation) • the CVV number • the amount of the order • The Issuing Bank (or Credit Card Association): • validates the card number and expiration • checks the amount of the order against the available credit • checks the billing address provided against the billing address on file • validates the CVV number • If approved, the amount of the order is reserved from the total of available credit for the cardholder.
4. The Issuing bank sends the authorization response to FDMS. The authorization response consists of either an approval along with Address Verification System (AVS) and Card Verification Value (CVV) response codes or a decline.
5. FDMS adds response codes to the authorization response and passes the authorization back to Yahoo! Store. If the Syraj has enabled Risk Tools, the rules set by the Syraj will be run when the response is received from FDMS. The authorization (if approved) is stored on secure servers at Yahoo! for later processing by the Syraj.
6. Depending on the state of the authorization, the buyer (cardholder) receives instructions or confirmation of the order.
GLOSSARY OF TERMS:
SSL: The industry standard encryption system that allows for secure transmission of data between buyers and Syraj sites. SSL stands for secure socket layer.
Card Verification Value (CVV): The three digit code printed in the signature panel on the back of Visa/ MasterCard/ Discover (a four digit code printed on the front for American Express). Syraj makes CVV a required field to complete transactions in checkout. The CVV information is then sent to the issuing bank or credit card association to validate cardholder status. Syraj can select to accept, flag, or reject orders with invalid CVV information as a means of reducing the risk of fraudulent transactions.
Address Verification Service (AVS): With AVS, the billing address provided by the buyer during checkout is validated against the billing address on file at the customer's card issuing bank or credit card association. Syraj has set Risk Tools to accept, flag, or reject orders based on the AVS response returned by the issuing bank and First Data. AVS allows Syraj to reduce the risk associated with online or phone (card not present) transactions.
Authorization: The process whereby a request is made by the Syraj through First Data Syraj Services (FDMS), the Yahoo! Store Payment Processor, to the issuing bank (or credit card association) of the cardholder to ensure the cardholder has sufficient funds available for the transaction.
First Data Syraj Services (FDMS): Yahoo! Store uses FDMS as both the gateway and payment processor. Yahoo! Store is integrated to work only with FDMS Nashville Platform (formerly Envoy). All FDMS requests authorizations from issuing banks and credit card associations and passes the authorization response back to Yahoo! Store during checkout. FDMS also processes the batches with Syraj transactions when submitted and facilitates the settlement whereby funds are transferred from the issuing bank/credit card association associated with the order to the Syraj bank account.
Contact Us: EMAIL: customercare@syraj.com PHONE: 214-361-1932 Dallas, Texas USA
Updated: 01/20/2010
WHOLESALE DISCOUNTS:
Syraj offer swholesale discounts on all products.
Syraj is the exclusive distributor in North America for all Digital Media Products (LTM, TWS & ASK) All video production, artwork, composition & creative work completed in Jordan. NTSC DVDs Replicated & packaged in USA.
For example, schools and teachers, bookstores, religious organizations, community centers, military institutes, language schools, and Arabic language schools will receive a discount on product for their collections, libraries and bookstores. Please contact Allison Monroe, General Manger, at Allison@Syraj.com for more details and pricing.
DISCOUNTS:
Syraj is passionate about making Arabic language learning tools available to all families. If you are interested in products but desire more than you can afford please contact our sales representatives to receive discounts on products or to receive our "damaged" list of inventory that we sell at cost.
REFUND, RETURNS AND CANCELLATION POLICIES:
We guarantee customer satisfaction for every customer. Service is our number one priority. We will return or exchange any product that a customer is not happy with. Please email or call us to speak with a representative. We will provide a full refund for product if the customer is not completely satisfied.
Contact Us: customercare@syraj.com
Little Thinking Minds DVDs come in two Region formats. Region 1 (NTSC format) is made for North American DVD players. Region 2 (PAL format) DVDs are made for European and Middle Eastern DVD Players. Region 2 DVDs play on Multiregional DVD players and all PC and Mac computers.
SHIPPING POLICY:
DOMESTIC - ORDERS INSIDE THE USA:
Shipments will be sent within 2 business days of payment processing. To ensure the lowest shipping rates with the highest quality all orders will be shipped via the United States Post Office. Shipping charges are based on weight. Customers have two choices:
1. Domestic Standard shipped USPS Media Mail 6-12 business days
2. Domestic Expedited shipped USPS Priority mail 2-6 business days
If you have special shipping requests i.e. over night delivery, Special international requests, or a preferred shipper contact us directly and we will accommodate your needs.
INTERNATIONAL - ORDERS OUTSIDE THE USA:
In an attempt to keep shipping costs at a minimum orders will ship via the United States Post Office - Priority International Mail to countries outside the United States.
Syraj is only able to track an order until it reaches the foreign country. After the order reaches the foreign country's customs department/agency it is then under the control of that country's National Postal System.
If you make a special request we can send your order via First Class mail international.
International Insurance:
All orders shipped Internationally worth more than 100$ in value will incur a separate merchandise INSURANCE fee. This charge is calculated into the shipping rate at checkout and used to insure the value of the contents if for any reason the order does not reach it's destination.
BELOW IS A LIST OF THE COUNTRIES TO WHICH SYRAJ WILL SHIP INTERNATIONALLY:
Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
SYRAJ'S COMMITMENT TO YOUR PRIVACY:
Your privacy is of utmost important to us. To protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
WHAT INFORMATION IS COLLECTED:
As part of the order process, the following information is collected from shoppers: • Name • Shipping/Billing Address • Email address • Phone number • Credit/Debit Card Information
HOW THAT INFORMATION IS USED:
Syraj will not give or sell your information to any third party. With the customers submitted permission, It may be used to contact buyers if they have questions, or to send email with special offers.
SECURE PAYMENT PROCESSING:
ACCEPTED PAYMENT METHODS: Visa, MasterCard, Discover, American Express and Paypal.
All credit card transactions are made through USA banks and payment processors.
SYRAJ USES YAHOO STORE'S SECURE SERVER FOR ALL TRANSACTIONS: All Yahoo Store servers handle credit cards using SSL (secure socket layer) encrypted communications. The information passed between the buyer and the Syraj's site is encrypted so that data that may be intercepted is unreadable.
CREDIT CARD AUTHORIZATION PROCESS:
1. When the buyer clicks the "Checkout" button, they are sent to secure servers to complete the checkout process. The Buyer (cardholder) places an order at Syraj's site by clicking the "Send Order" button on the Review Order page during checkout.
2. Yahoo! Store sends the authorization request to First Data Syraj Services (FDMS), the payment processor.
3. FDMS sends the authorization request to the USA issuing bank. The authorization request includes:
• the credit card number • expiration date • the billing address (used for AVS validation) • the CVV number • the amount of the order • The Issuing Bank (or Credit Card Association): • validates the card number and expiration • checks the amount of the order against the available credit • checks the billing address provided against the billing address on file • validates the CVV number • If approved, the amount of the order is reserved from the total of available credit for the cardholder.
4. The Issuing bank sends the authorization response to FDMS. The authorization response consists of either an approval along with Address Verification System (AVS) and Card Verification Value (CVV) response codes or a decline.
5. FDMS adds response codes to the authorization response and passes the authorization back to Yahoo! Store. If the Syraj has enabled Risk Tools, the rules set by the Syraj will be run when the response is received from FDMS. The authorization (if approved) is stored on secure servers at Yahoo! for later processing by the Syraj.
6. Depending on the state of the authorization, the buyer (cardholder) receives instructions or confirmation of the order.
GLOSSARY OF TERMS:
SSL: The industry standard encryption system that allows for secure transmission of data between buyers and Syraj sites. SSL stands for secure socket layer.
Card Verification Value (CVV): The three digit code printed in the signature panel on the back of Visa/ MasterCard/ Discover (a four digit code printed on the front for American Express). Syraj makes CVV a required field to complete transactions in checkout. The CVV information is then sent to the issuing bank or credit card association to validate cardholder status. Syraj can select to accept, flag, or reject orders with invalid CVV information as a means of reducing the risk of fraudulent transactions.
Address Verification Service (AVS): With AVS, the billing address provided by the buyer during checkout is validated against the billing address on file at the customer's card issuing bank or credit card association. Syraj has set Risk Tools to accept, flag, or reject orders based on the AVS response returned by the issuing bank and First Data. AVS allows Syraj to reduce the risk associated with online or phone (card not present) transactions.
Authorization: The process whereby a request is made by the Syraj through First Data Syraj Services (FDMS), the Yahoo! Store Payment Processor, to the issuing bank (or credit card association) of the cardholder to ensure the cardholder has sufficient funds available for the transaction.
First Data Syraj Services (FDMS): Yahoo! Store uses FDMS as both the gateway and payment processor. Yahoo! Store is integrated to work only with FDMS Nashville Platform (formerly Envoy). All FDMS requests authorizations from issuing banks and credit card associations and passes the authorization response back to Yahoo! Store during checkout. FDMS also processes the batches with Syraj transactions when submitted and facilitates the settlement whereby funds are transferred from the issuing bank/credit card association associated with the order to the Syraj bank account.
Contact Us: EMAIL: customercare@syraj.com PHONE: 214-361-1932 Dallas, Texas USA
